Lakai must be notified of any issues regarding your order within 10 days from when shipment is received. All exchanges are dependent on existing stock. Items must be in their original packaging, in as-new condition with both the printed receipt and return form included in the return shipment.
Domestic customers are financially responsible for shipping the item back to Lakai for the exchange. Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale.
For non-exchange returns, there will be a $12 restocking fee per item. Depending on circumstance, you will either be issued a store credit to be used during your next purchase or credit will be returned in the same form used for the original purchase.
Any shipping charges above UPS ground will not be credited back to customer on refunds.