Refund policy

Refund & Return Policy

Last updated: July 20, 2026

We want you to be happy with your Lakai order. We accept returns and exchanges within 30 days of delivery, subject to the terms below.

Returns & exchanges

You have 30 days from the delivery date to start a return or exchange. Items must be in original, unworn condition with any original packaging and tags.

To start a return or exchange, email support@lakai.com with your order number and we will reply with return instructions. Return shipping is paid by the customer. Once we receive and inspect your return, we will refund the item price to your original payment method (original shipping charges are non-refundable), or send your exchange, subject to availability.

Damaged, defective, or incorrect items

Nothing in this policy limits any rights you may have under applicable consumer-protection law in respect of goods that are defective, damaged in transit, or not the item you ordered. If you receive a damaged, defective, or incorrect item, contact us at support@lakai.com within 7 days of delivery with your order number and photographs of the item and packaging, and we will arrange a replacement, exchange, or refund at no return-shipping cost to you.

Order changes & cancellations

Because items move quickly, orders cannot be changed or cancelled after they are placed. Please review your cart, sizes, and shipping address carefully before checkout.

Lost or stolen packages

We are not responsible for packages lost or stolen after the carrier has confirmed delivery to the address provided at checkout. If a package is delayed or lost in transit, contact us and we will assist with a carrier claim.

Contact

Questions about this policy: support@lakai.com.